Luxury Vinyl Warranties
Congratulations on your new floor! Our vinyl flooring products undergo rigorous performance testing, are held to stringent material health standards, and come with the industry’s best warranties. Register your product below for the fastest warranty service and support.
Vinyl Warranty Overview
One of the many benefits of vinyl flooring includes its effortless upkeep. Proper installation and common-sense care and maintenance is all most of our vinyl products require, but for more specific warranty information please download the links below.
HIGHLIGHTS
Keep in Mind
- Your vinyl flooring warranty begins on the day your flooring is installed
- Keep all records of your purchase including receipts
- Keep some extra stock of your vinyl flooring along with your other purchase records
- Register your vinyl warranty below for peace of mind
Downloadable Documents
Take a closer look at the warranties we offer for our current vinyl flooring collections. If you're unsure which warranty applies to your vinyl floor or you don't see your warranty listed call us at 1-800-441-7429.
FREQUENTLY ASKED QUESTIONS
If you are still within your warranty period and discover a defect, please immediately notify the authorized Shaw Floors retailer who sold you the vinyl flooring.
To make a warranty claim on your Shaw Floors vinyl flooring, present the following items to your authorized Shaw Flooring dealer:
- a valid proof of purchase in the form of a sales receipt or other documents
- a detailed description of the problem and/or
- a photograph/sample that clearly shows the problem
In most cases, your dealer will be able to correct the problem, but, if they are not able to do so, you can contact us directly at 1-800-441-7429.
If this claim is under this limited warranty, we will repair or replace, at our option, the affected flooring material.
If professionally installed, we will pay the reasonable labor costs to perform the replacement or repair during the first two years from the date of the original purchase. In the event that the color installed is no longer available, we will authorize your dealer to replace the affected floor with another Shaw product of equal value. The above described remedy is the customer's sole and exclusive remedy for claims under this limited warranty.