Hardwood Warranties

Congratulations on your new hardwood floor! On top of beautiful style and unmatched durability, Shaw Floors offers you peace of mind with the industry’s best warranties. Register your hardwood flooring below for the fastest warranty service and support.

Warranty Overview

Downloads

FAQs

Hardwood Warranty Overview

Enjoy beautiful pre-finished hardwood flooring and peace of mind for years to come with the warranty protection of Shaw Hardwoods. The links below will give you more detailed information about your warranty and how you can utilize it, should that become necessary.

Cozy living room with light wood flooring, beige sofa, and armchair

AMERICANA OAK

ETHOS-02079

HIGHLIGHTS

Keep in Mind

Your hardwood warranty begins on the day your flooring is installed
Keep all records of your purchase including receipts
Keep some attic stock of your hardwood along with your other purchase records
Register your warranty below for peace of mind

Downloadable Documents

Take a closer look at the warranties we offer for our current hardwood offerings. If you're unsure which warranty applies to your hardwood or don't see your warranty listed call us at 1-800-441-7429.

downloadRepel Hardwood Warranty

downloadThe Gallery Hardwood Warranty

downloadEpic Plus Hardwood Warranty

downloadFloorté Hardwood Warranty

Cozy living room with light oak engineered hardwood flooring, featuring green velvet chairs and beige curtains

Need to register your warranty?

Register your hardwood now in case you ever need to use your warranty.

I purchased through a builder

I purchased from a retailer

FREQUENTLY ASKED QUESTIONS

If you are still within your warranty period and discover a defect, please reach out to the Shaw Floors retailer where you purchased your hardwood flooring.
To make a warranty claim, present the following items to the Shaw Floors retail location where you originally made your purchase and provide:

a valid proof of purchase in the form of a sales receipt or other documents
a detailed description of the problem and or
a photograph/sample that clearly shows the problem
In most cases, your retailer will be able to correct the problem, but, if they are not able to do so, you can contact us directly at 1-800-441-7429.

If this claim is under this limited warranty, we will repair or replace, at our option, the affected flooring material.

If professionally installed, we will pay the reasonable labor costs to perform the replacement or repair during the first two years from the date of the original purchase. In the event that the color installed is no longer available, we will authorize your dealer to replace the affected floor with another Shaw product of equal value. The above described remedy is the customer's sole and exclusive remedy for claims under this limited warranty.