Tile and Stone Warranties
Congratulations on your new tile & stone floor! On top of beautiful style and unmatched durability, Shaw Floors offers you peace of mind with the industry’s best warranties. Register your product below for the fastest warranty service and support.
Tile & Stone Warranty Overview
Shaw Floors is proud to offer beautiful and stylish tile and stone products designed for you. Our tile products have been manufactured in accordance with industry standards and are manufactured to last a lifetime with proper care and maintenance.
HIGHLIGHTS
Keep in Mind
- Your warranty begins on the day your flooring is installed
- Keep all records of your purchase including receipts
- Keep some attic stock of your tile product along with your other purchase records
- Register your warranty below for peace of mind
Downloadable Documents
Take a closer look at the warranties we offer for our tile and stone offerings. If you're unsure which warranty applies to your product or don't see your warranty listed call us at 1-800-441-7429.
FREQUENTLY ASKED QUESTIONS
If you are still within your warranty period and discover a defect, please immediately notify the authorized Shaw retailer who sold the tile and stone flooring to you originally.
To make a warranty claim, present the following items to your authorized Shaw Flooring dealer:
- a valid proof of purchase in the form of a sales receipt or other documents a detailed description of the problem and or
- a photograph/sample that clearly shows the problem
In most cases, your dealer will be able to correct the problem, but, if they are not able to do so, you can contact us directly at 1-800-441-7429.
If this claim is under this limited warranty, we will repair or replace, at our option, the affected flooring material.
If professionally installed, we will pay the reasonable labor costs to perform the replacement or repair during the first two years from the date of the original purchase. In the event that the color installed is no longer available, we will authorize your dealer to replace the affected floor with another Shaw product of equal value. The above described remedy is the customer's sole and exclusive remedy for claims under this limited warranty.