Carpet Warranties

Congratulations on your new carpet purchase! On top of beautiful style and unmatched durability, Shaw Floors offers you peace of mind with the industry’s best warranties. Register your carpet below for the fastest warranty service and support.

Warranty Overview

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FAQs

Carpet Warranty Overview

Shaw Floors is proud to offer beautiful, durable and long-lasting carpet designed for real life. We’re confident your carpet will perform in your home. If not, you can rest assured it is backed by the industry’s best warranties.

Cozy living room scene with a woman reading on a light gray sofa, featuring soft gray carpet flooring

HIGHLIGHTS

Keep in Mind

Your warranty begins on the day your flooring is installed
Keep all records of your purchase including receipts
Keep a small cutting of your carpet along with your other purchase records
Register your warranty below for peace of mind

Downloadable Documents

Take a closer look at the warranties we offer for our current carpet collections. If you're unsure which warranty applies to your product or don't see your warranty listed call us at 1-800-441-7429.

downloadPet Perfect+ Warranty

downloadPet Perfect Warranty

downloadAnso Colorwall Warranty

downloadClassics Warranty

downloadSimply the Best Warranty

download10 Year Warranty

Cozy living room with beige patterned carpet, wooden chair, and green plant

Need to register your warranty?

Register your carpet warranty now in case you ever need to use your warranty.

I purchased through a builder

I purchased from a retailer

FREQUENTLY ASKED QUESTIONS

If you are still within your warranty period and discover a defect, please immediately notify the authorized Shaw Floors retailer you purchased your carpet from.
To make a warranty claim, present the following items to your authorized Shaw Floors retailer:

a valid proof of purchase in the form of a sales receipt or other documents
a detailed description of the problem and or
a photograph/sample that clearly shows the problem
In most cases, your retailer will be able to correct the problem, but, if they are not able to do so, you can contact us directly at 1-800-441-7429.

If this claim is under this limited warranty, we will repair or replace, at our option, the affected flooring material.

If professionally installed, we will pay the reasonable labor costs to perform the replacement or repair during the first two years from the date of the original purchase. In the event that the color installed is no longer available, we will authorize your dealer to replace the affected floor with another Shaw product of equal value. The above described remedy is the customer's sole and exclusive remedy for claims under this limited warranty.